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filler@godaddy.com
Please reach us at info@mybigfatcookie.com if you cannot find an answer to your question.
Our cookies and other baked goods are fresh baked items made with real eggs and real butter and should be consumed within a day or two of receiving for peak freshness but can stay at room temperature for 2-3 weeks. The cookies can be frozen for up to 12 months.
We recommend trying our cookies at room temperature first. However, we totally understand that nothing beats a warm, chewy and gooey cookie right out of the oven. If you would like to warm them up, pop into the microwave for about 10-12 seconds to your desired texture. We have even heard that some of our customers use the air fryer for a couple of minutes to get a nice crispy exterior with a warm and gooey inside. Yum!!
We currently do not have any retail store of our own. We sell directly to our customers through our website. We also have great retail partners that we wholesale our products to around the country.
If you did not buy from us directly through mybigfatcookie.com then you will need to discuss your issue at hand with the retailer that you purchased the cookies from.
Orders are shipped out on weekdays within 24-48 hours of an order being received. During the Fall and Winter months we usually ship from Monday thru Thursday depending transit times. During the Spring and Summer months we usually ship Monday thru Wednesday as we do not want your order sitting in a hot warehouse over the weekend.
Any order that is returned to our facility due to being undeliverable will be subject to a $15 shipping charge for a replacement to be sent out. A refund will not be issued for the order.
My BIG FAT Cookie
4603 Middle Country Road, Calverton, New York 11933, United States
$6 Flat Shipping Cost For January!
BIGFAT5OFF - 5% Off $25 Or More.
BIGFAT10OFF - 10% Off $35 Or More.
BIGFAT15OFF - 15% Off $55 Or More.
BIGFATFREE – Free Shipping On Orders Of $75 Or More.
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